Effective Date: September 11, 2025 At PunchPower.com, we are committed to customer satisfaction and providing high-quality ICT products and services. If for any reason you are not entirely satisfied with your purchase, we’re here to help. Please read our Returns and Refunds Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item was purchased directly from PunchPower.com.
• A return request is made within 2 days of receiving the product.
• The product is unused, in its original packaging, and in resalable condition.
• All accessories, manuals, and documentation must be returned with the product.

📌 Note: Items returned after 2 days or in a damaged/unsealed condition may not be eligible for a refund.

2. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Software, digital products, and licenses once activated or downloaded.
• Opened consumables (e.g., printer ink, toners).
• Customized or special order products.
• Items damaged by misuse, negligence, or unauthorized repair.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our customer service at 📧 [email protected] or 📞 0806 637 3682 with the following details:
   • Order number
   • Product name
   • Reason for return
   • Photo evidence (if item is damaged or incorrect)
2. Wait for return approval and instructions from our support team.
3. Ship the item to the address provided by customer service. Return shipping is the responsibility of the customer unless the return is due to a defective or incorrect product.

4. Refunds

Once we receive and inspect your returned item:

• If the item meets the return conditions, a refund will be processed to your original payment method within 7–14 business days.
• If the product is found to be ineligible for a refund (e.g., used or damaged), we will notify you and may return the item back to you.

📌 Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

If you receive a defective or incorrect product, we will gladly exchange it at no extra cost. Please contact us within 48 hours of delivery.

6. Order Cancellations

You may cancel an order before it is shipped. Once the order has been processed or shipped, cancellations are no longer possible, and the return policy applies.

7. Damaged or Incorrect Products

If your item arrives damaged or is not what you ordered:

• Notify us within 48 hours of delivery.
• Provide clear photos of the packaging and the product.
• We will arrange a replacement, exchange, or refund at no extra cost to you.

8. Contact Us

If you have any questions about returns or refunds, please contact: 📧 Email: [email protected] 📞 Phone: +234 806 637 3682 📍 Address: 13, Temitope Street, Ilasamaja, Lagos Punchpower Lines Ltd All rights reserved © 2025